TERMS & CONDITIONS
Welcome to Ayrora. By using our website or placing an order, you agree to the terms below.
General
Ayrora (“we”, “our”, “the brand”) provides modular desk organizers, accessories, and related products. These Terms & Conditions govern your use of this website and your purchase of our products.
Product Information
We aim to display product details, colors, and dimensions as accurately as possible. However, minor color variations may occur due to screen differences.
3D-printed items may have slight variations, subtle layer lines or small surface details, natural texture patterns — this is part of the 3D printing and handcrafted process which do not affect the quality and functionality of each piece.
Pricing & Availability
Prices are listed in SGD and may change without notice. Products are subject to availability. If an ordered item is unavailable, we will notify you and issue a refund.
Orders & Payments
By placing an order, you confirm that:
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All information provided is accurate
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You are authorized to use the provided payment method
Orders may be cancelled if fraud or misuse is suspected.
Shipping & Delivery
We aim to get your order to you quickly and safely. By placing an order with Ayrora, you agree to the shipping terms below.
Where We Ship
We currently ship within Singapore. International shipping will be introduced in future.
Order Processing Time
Orders are processed within 2-4 business days (Mon–Fri, excluding public holidays). During peak periods (e.g., holiday season or major launches), processing may take slightly longer. If this happens, we will notify you by email.
Delivery Time
Once dispatched, local delivery typically takes 2–5 business days. Delivery timelines may vary depending on courier volume and destination.
Shipping Fees
Shipping fees are calculated at checkout based on your order size and delivery method. Shipping is a flat fee of $5 per order within Singapore. Free delivery above $70.
Delivery Issues
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Incorrect Address: Please ensure your delivery address is accurate at checkout. Ayrora is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
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Missed Delivery / Returned Parcels: If delivery attempts fail and the parcel is returned to us, redelivery fees may apply.
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Damaged / Missing Parcels: If your parcel arrives damaged, incorrect, or with missing items, contact us at hello@ayrora.com within 7 days of delivery with your order number and photos.
Liability
Ayrora is not liable for:
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Delays caused by shipping partners
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Incorrect delivery information provided by the customer
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Minor variations in product appearance
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Misuse or improper handling of products
Returns
We want you to love your Ayrora products. If something isn’t right, you may request a return within 7 days of receiving your order.
To be eligible for a return:
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Items must be unused, in their original condition, and in the original packaging.
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A receipt or proof of purchase is required.
Please note:
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Personalized items (such as customized Quote Cards) are not eligible for returns or refunds unless defective.
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Items damaged through misuse are not eligible for replacement or refund.
To start a return, please contact us at hello@ayrora.com. Once approved, you will receive return instructions.
Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of the refund. Approved refunds will be issued to your original payment method within 7–10 business days.
Shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@ayrora.com.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Intellectual Property
All designs, images, product concepts, and written content on this website are the property of Ayrora. Unauthorized reproduction or redistribution is prohibited.
Governing Law
These terms are governed by the laws of Singapore.